Wired reported on [Comcast renaming a customer SuperBitch Bauer](http://www.wired.com/2015/02/comcast-renames-customer-superbitch-bauer/). > Yesterday Mary Bauer received her Comcast bill in the ma
Wired reported on [Comcast renaming a customer Asshole Brown for trying to cancel his subscription](http://www.wired.com/2015/01/comcast-renames-man-asshole-brown-tries-cancel-cable/). > Consider t
The Verge spoke to [more than 100 Comcast employees](http://www.theverge.com/2014/7/28/5936959/comcast-confessions-when-every-call-is-a-sales-call). One common theme was the importance of retaining c
John Gruber made a very good point about [Comcast customer retention](http://daringfireball.net/linked/2014/07/23/comcast-making-it-easy). Comcast COO Dave Watson: > I know these Retention calls a